At QBO Solutons, we strive to provide high-quality accounting and bookkeeping services. However, we understand that circumstances may require you to cancel or modify your service request. Please review our cancellation policy below.
1. Service Cancellation by Clients
- Clients may cancel their service at any time by providing written notice via email
- If cancellation occurs before work has begun, a full refund may be issued.
- If cancellation occurs after work has started, a partial refund may be provided based on the work completed.
- For subscription-based services, cancellations must be made at least [X] days before the next billing cycle to avoid charges.
2. Refund Eligibility
- Full Refund: Available only if cancellation is requested before work has commenced.
- Partial Refund: If work has begun, refunds will be based on the percentage of work completed.
- No Refund: No refunds will be issued for completed services or after [X] days of engagement.
3. Cancellation by QBO Solutons
QBO Solutons reserves the right to cancel services under the following conditions:
- Non-payment or failure to meet agreed payment terms.
- Violation of our Terms and Conditions or misuse of our services.
- Unavailability of required client information despite repeated requests.
- Any unforeseen circumstances that prevent us from delivering the service.
In such cases, clients will receive a refund based on the work completed up to the cancellation date.
4. Subscription Services Cancellation
For ongoing or recurring services:
- Clients must request cancellation at least [X] days before the next billing cycle.
- Cancellations requested after a billing cycle has started will apply to the next cycle, with no refunds for the current period.
5. Modification or Rescheduling
If you need to modify or reschedule a service instead of canceling, please contact us at [Insert Contact Info], and we will do our best to accommodate your request.